Refund policy

All Customized Products are NOT RETURNABLE.

We have a 15-day return policy, which means you have 15 days after receiving your non-custom non-personalized item to request a return. This policy DOES NOT apply to custom or personalized items or digital products.

To be eligible for a return, your item must be in the same condition that you received it, unworn and/or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and pay for the return shipping. 

To start a return, you can contact us at gigislaser@outlook.com. Please note that returns will need to be sent to the following address: [PO Box 504, Ponder TX 76259] 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at gigislaser@outlook.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damage must be reported to us with a picture within 48hrs of delivery.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You wave this by purchasing a custom made or personalized or digital product or o item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gigislaser@outlook.com.