Frequently Asked Questions
Frequently Asked Questions
Do you offer Free Shipping?
Yes. We offer free shipping on qualifying orders over $49.95. Shipping costs for other orders are calculated at checkout based on the items purchased and the shipping method selected.
Can I see a proof before my order is made?
Proofs are available upon requested. Our Font Preview Tool is available to help you choose your font style before ordering. If you would like a proof for a custom design, please note that in your order or contact us prior to purchase.
What materials do you use?
We work with high-quality wood and acrylic, along with durable tumblers and sports water bottles for engraved drinkware. Materials may vary by product and are selected to ensure the best finish and long-lasting results.
How long does it take to make my order?
All items are made to order. Processing times vary by product and customization details. The current turnaround time is listed on each product page. Shipping time begins after your order has been completed and depends on the shipping method selected at checkout. If you need your order by a certain date, please contact us before placing your order.
What if you need more information about my order?
If we need clarification about personalization, artwork, or order details, we may contact you by email. Please watch your inbox, including spam or junk folders, after placing an order. If we do not receive a response in time, we may need to delay, cancel, or refund the order.
Will my item look exactly like the preview?
Font previews and photos are for reference. Final sizing, spacing, and layout may vary slightly depending on the product, material, and personalization details. We always make adjustments as needed to ensure the best finished result.
Are your engraved designs permanent?
Yes! Our engraved drinkware features permanent engraving that will not fade, peel, or wash away. UV printed and laser designs are made to be durable, but care instructions may vary by product.
Can I use my own logo or design?
Absolutely. We can engrave or print custom logos and designs on many of our products. For best results, please upload a high-resolution file. Vector files or clean PNG files with a transparent background are preferred when available. If you are unsure whether your artwork will work, please contact us before ordering.
Can I return or exchange a custom item?
Because our products are custom made, we are unable to accept returns or exchanges unless there is an error on our part. If there is an issue with your order, please contact us within a reasonable time so we can make it right.
What happens if my order arrives damaged?
If your order arrives damaged, please notify us within 48 hours of delivery and provide clear photos of the item and all packaging materials. This helps us review the issue quickly and determine the best resolution.
Do you accept bulk or wholesale orders?
Yes, bulk orders may be available for businesses, teams, events, or organizations. Please contact us with details including product type, quantity, and timeline for a custom quote.
How should I care for my items?
Care instructions vary by product. Engraved drinkware is generally dishwasher safe unless otherwise noted on the product page. For laser cut wood, acrylic décor, and UV printed items, we recommend gentle cleaning with a soft cloth and avoiding harsh chemicals, excessive heat, or prolonged exposure to moisture.
How can I contact you?
You can reach us anytime through our Contact Page. We typically respond within 24 hours Monday thru Friday. We also monitor on weekends and holidays, and answer when we are able.
Still have questions?
We’re happy to help! Reach out through our contact form and we’ll get back to you as soon as possible.